Return Policy
At Shopaz.pk, customer satisfaction is our priority. If you’re not completely satisfied with your purchase, we’re here to help! Please review our return policy to ensure a smooth and hassle-free process.
Eligibility for Returns
– Items must be returned within 7 days of receiving your order.
– Products must be unused, in the original packaging, and in the same condition as when received.
– Certain items like personal care products, electronics, and perishable goods are non-returnable unless defective or damaged.
– Proof of purchase (order confirmation or receipt) is required for all returns.
Non-Returnable Items
– Items on sale or clearance.
– Customized or personalized products.
– Perishable goods (e.g., food, flowers).
Return Process
1. Contact Us: Reach out to our customer support at 03008506383 or (mailto:support@shopaz.pk) or through our website to initiate the return process. Provide your order number and reason for the return.
2. Approval: Once your return request is approved, you will receive instructions on how to send the item back.
3. Return Shipping: The customer is responsible for return shipping costs unless the item received was defective, damaged, or incorrect.
4. Inspection: Upon receiving your returned item, we will inspect it to ensure it meets our return criteria.
5. Refund/Exchange: If approved, we will process your refund or exchange. Refunds will be credited to your original payment method within 7-10 business days.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 48 hours of delivery. We will arrange for a replacement or refund at no additional cost to you.
For any questions or further assistance, feel free to reach out to us at 03008506383 or (mailto:support@shopaz.pk) .
Thank you for shopping with Shopaz.pk!